Risk management and surveillance systems: A Model proposed for the provincial public hospital (CHP)

During the Covid-19 pandemic, provincial hospitals (CHP) of Morocco have demonstrated a remarkable capacity for reactivity. They were able to reorganize themselves ensure response pandemic and maintain basic functions. However, this reactivity alone does not prove their resilience in face new infections possible disasters. The CHP must plan its responsiveness well advance by building an intra-hospital health vigilance system that meets requirements communicates with internal external environments. A qualitative analysis, using focus group method, on Ifrane hospital risk management revealed that, systems notification declaration adverse events are set up under responsibility multiple actors forms. processes procedures clear overlap between activities quality assurance, complaints treatment system. lot information arrive at destination time, which impacts decision-making. This work proposes model two systems, one safety care other management, taking into account missions different sources information.